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Navigate Conversations Seamlessly with Keywords

Keywords have emerged as a powerful tool, transforming user interactions from frustrating searches to effortless navigation. By enabling users to effortlessly jump to subflows using specific keywords, businesses can streamline communication, enhance customer satisfaction, and drive business growth.

Empower your users to effortlessly jump to subflows using keywords, eliminating the need for complex menus or buttons.

Key Takeaways:

  1. Access Keywords: From the left-hand sidebar, navigate to “Automation” and select “Keywords.”

  2. Default Reply: This response is triggered when the bot lacks a suitable reply. If the corresponding toggle is disabled or no subflow is assigned, the main flow will be executed.

  3. Creating a New Keyword: Click “+ New Keyword” and select the desired condition: “is,” “contains,” or “starts with.” Enter one or more keywords, separated only by commas (no spaces). Assign the desired subflow for the keyword(s).

  4. Advanced Default Reply: Enhance your bot’s capabilities with Google Dialogflow Integration. This integration enables more sophisticated responses, including sentences and multilingual understanding.

 

creating a new keyword in your chatbot

 

Keywords: Empowering Users and Businesses

Keywords revolutionize user interactions, transforming the way users engage with chatbots. By eliminating the need for complex menus or buttons, keywords empower users to:

  • Navigate Seamlessly: Users can effortlessly locate the information or assistance they need without getting lost in intricate menus, enhancing their overall experience.

  • Engage Actively: Keywords foster active participation and engagement in chatbot interactions, as users can easily jump to desired subflows without disruptions.

  • Experience Satisfaction: Users appreciate the ease and efficiency of keyword-driven interactions, leading to increased satisfaction and loyalty.

 

Keywords: A Driving Force for Business Success

Keywords empower businesses to:

  • Simplify User Journeys: Users can swiftly access desired information or support, minimizing frustration and enhancing satisfaction.

  • Gather Valuable Insights: Keyword usage patterns provide valuable insights into user preferences and behaviors, enabling businesses to tailor their services accordingly.

  • Strengthen Brand Image: A seamless and intuitive user experience through keywords contributes to a positive brand perception and reputation.

 

Embrace the Power of Keywords: A Cornerstone of Effective Chatbot Interactions

Keywords serve as a cornerstone of effective chatbot interactions, facilitating seamless navigation, improving user engagement, and empowering businesses to deliver exceptional customer experiences.

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