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Manage and Understand Your Chatbot Users

Effectively manage your chatbot users and extract valuable insights to enhance customer interactions.

People who opt-in to your chatbot by interacting with it are considered bot users. These become contacts inside of your chatbot channel and during the course of a single or multiple conversations, the chatbot will be able to gather information about them to give you more insights into your audience.

Easily access user profiles, filter based on specific criteria, and view collected data, including user details, tags, subscribed sequences, OTN topics, and custom user fields.


Chatbot users central inbox image


Key Takeaways on Chatbot Users:

  • Seamless User Management: Access bot users via the left-hand menu within your chatbot.

  • Targeted User Segmentation: Utilize the filter option to segment users based on desired conditions.

  • Comprehensive User Profiles: View detailed user information, including name, gender, language, timezone, and more.

  • GDPR Compliance Management: Delete or download user data to ensure compliance with GDPR regulations.

  • Bulk User Management: Import or create new users manually or in bulk using a CSV file.


Elevate Your Chatbot Strategy with User Insights

Harness the power of chatbot users to gain valuable insights into your audience. Gather information about their preferences, behaviors, and interactions to:

  • Personalize Conversations: Tailor chatbot interactions to each user’s unique needs and interests. Easily determine the chatbot users history through the live chat inbox.

  • Enhance Customer Satisfaction: Proactively address customer concerns and provide personalized support.

  • Drive Business Growth: Identify opportunities to expand your product offerings and services.

individual chatbot user information

You will see the following on the left side:

  • Name
  • Gender
  • Language
  • Timezone
  • Local time


Unlock the Full Potential of Chatbot Users

By effectively managing and understanding your chatbot users, you can unlock a world of possibilities, empowering you to:

  • Build Stronger Customer Relationships: Foster meaningful connections with your customers through personalized interactions.

  • Optimize Chatbot Performance: Continuously improve chatbot effectiveness based on user feedback and insights.

  • Achieve Business Goals: Leverage chatbot insights to drive customer satisfaction, engagement, and ultimately, business growth.


Chatbot Users: A Transformative Force in Business

Chatbot users hold the key to unlocking the true potential of chatbot technology. By harnessing the power of user data and insights, businesses can revolutionize customer interactions, enhance satisfaction, and drive sustainable business growth.


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