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Action Step - JSON Operation

JSON is a way of storing and organizing data, similar to a set of boxes. Each box can hold a piece of information, like a name or a number. These boxes can be grouped together to form larger containers, like a filing cabinet.

Here is an example of JSON storing customer information:


json operation showing customer information


JSON Operation is a tool that lets you manipulate JSON data. For example, you can add new items to a JSON box, or change the contents of an existing box.

You can find the JSON operation in the basic chatbot building blocks as displayed below:




Examples are available to show you how to use JSON Operation. You can select an operation and click the “Examples” button to see how it works.




Furthermore, once you select “examples” you can see, how to insert an item to a JSON variable:

json operation variable examples in chatbot flow

Happy building!

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